SOC Analyst

About This Role

This Security Specialist role is responsible for managing services for Managed Security Service customers, focusing on discovering, assessing, and directing remediation of security threats and vulnerabilities within client environments. Working as part of a managed security team, the role involves collaboration with Solution Architects, Development Operations, Security Engineers, SOC Analysts, clients, and other stakeholders to build and manage security architecture and systems. This is a technical SOC role providing Tier 2 analysis and escalation support across managed security services, while also supporting, mentoring, and coaching junior colleagues.

Responsibilities

• Handle internal and client escalations by engaging with key stakeholders
• Follow published SOC policies and procedures
• Work alongside subject matter experts across the Managed Security Service portfolio and clearly articulate deliverables, limitations, and feasibility
• Analyze configuration, tuning, and maintenance of SOC tools to improve detective capability and build re-usable visualizations/dashboards for security alert triage, threat hunting, and similar use cases
• Develop Standard Operating Procedures (SOPs) and use cases for monitoring and handling different types of security events
• Perform threat intelligence gathering to ensure that detection methods are effective against current threats
• Hunt for suspicious activity based on anomalous activity
• Handle events as part of the Security Incident Management Process
• Work with both internal and external partners to investigate and advise on security incidents and anomalies
• Prepare detailed reports, providing information on findings, status, and progress of investigations, as well as vulnerability and risk factors
• Serve as the technical escalation point and mentor for junior colleagues
• Produce incident response playbooks to drive a consistent approach to handling common incidents and improve operational processes
• Analyze structured security log data through the creation of aggregated/correlated reports or visualizations
• Identify and implement opportunities for innovative and continuous improvement
• Demonstrate and actively promote an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values
• Maintain a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors
• Support and conduct self in a manner consistent with customer service expectations

Requirements

• Bachelor’s Degree in a related field or equivalent combination of education and experience