About the role
Customer Advisor - SMR & Inspections Services
Start Date: 7TBC
Salary: £26,509.50 per annum ⏰ Hours: 40 per week, full-time Shifts: Monday-Saturday on a rotating basis: 8am-6pm (rest day when a weekend day is worked)
Location: Office-based at Bescot
Are you passionate about delivering outstanding customer service?
Do you thrive in a fast-paced contact centre environment? Join our SMR & Inspections Services Team at RAC and become our next Customer Advisor !
Training
You must be able to commit to two weeks full-time training (Mon-Fri, 09:00-17:00).
Your Role
As a Contact Centre Advisor within our Service, Maintenance & Repair (SMR) team, you’ll be at the heart of the customer journey by:
- Assigning technicians to jobs
- Coordinating with dealerships to confirm parts availability
- Acting as the key point of contact for customers throughout their booking
What You’ll Be Doing
- Handling inbound and outbound customer calls
- Managing bookings and updating systems accurately
- Building product and process knowledge
- Collaborating with your team to improve performance
- Communicating confidently with internal and external stakeholders
What We’re Looking For
- Previous customer service experience (contact centre experience is a plus)
- Strong communication and upselling skills
- Ability to manage complaints professionally
- Excellent organisation, PC, and admin skills
- A customer-first mindset and drive to deliver a smooth, positive experience
If you’re ready to make a difference and be part of something special, apply now and become one of our #OrangeHeroes .
We’re proud to foster a culture that reflects the diverse communities we serve, welcoming applicants from all backgrounds and experiences.
Benefits At RAC, we reward your commitment with more than just a salary:
- Bonus scheme eligibility
- Pension contributions up to 6.5%
- Life Assurance (2x salary, 4x for pension members, flexible up to 10x)
- Family leave support and flexible working
- 24/7 confidential personal support service
- Car salary sacrifice scheme (after 12 months, including EV options)
- FREE RAC Ultimate Complete Breakdown Cover from day one
- Access to Orange Savings - discounts on retail, travel, tech & more
- FREE onsite parking
- Automatic enrolment into our Colleague Share Scheme - Owning it Together
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Questions, answered
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