About the role
Beautifully situated on the scenic Mississippi River, Riverwalk Casino, Located in Vicksburg, MS, has been delivering excitement and exceptional entertainment to visitors since 2008. With over 600 of the latest slot games, the atmosphere is electric. You’ll discover a wide range of classic reels, cutting-edge video slots, and the ever-popular video poker games. Additionally, we offer an array of action-packed table games to satisfy all your favorites. What truly distinguishes us? Our remarkable team! Honored as a Best Place to Work by the Mississippi Business Journal in 2018, 2019, and 2021, we take pride in having the friendliest staff in town. We cultivate a welcoming, enjoyable, and rewarding work environment, believing in investing in our team’s success. We provide growth and development opportunities to help you build a fulfilling career. Join our expanding team and bring your energy to the excitement!
JOB SUMMARY
Position Summary
Ensureslot guests are kept in play by experiencing a range of fast and friendly slot service through well maintained machines, change service, and promotion of customer programs and events such as the Players Club, slot tournaments, etc.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Include, but are not limited to:
- Actively patrol assigned sections looking for opportunities to be of service to our guests.
- Sincerely greet and welcome all guests on the slot floor.
- Celebrate any win by the guests.
- Complete, paper fills and jackpots promptly, accurately and with a high degree of personalized service.
- Completes verification paperwork for jackpot payouts.
- Maintain a good relationship with the cage employees to help execute slot transactions.
- Offer assistance to slot playing guest’s and explain features of the slot machine when necessary including the ticket in/ticket out technology.
- Determine machine malfunctions and identify appropriate actions.
- Correct machine malfunctions (e.g. coin jams, printer errors, bill validators, etc.).
- Perform cash handling transactions such as paying jackpots and making change.
- Must keep, maintain the integrity of, and balance cash wallets at the end of shift.
- Always promote positive guest relations through prompt, courteous and efficient service.
- Performs other duties as assigned.
REQUIRED SKILLS AND ABILITIES
- Ability to read, analyze and interpret common documentation.
- Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff.
- Ability to write and present information to management in a reasonable manner.
- Ability to perform normal mathematical computations in regard to the implementation of current duties.
- Ability to define problems collects data, establish facts and draw valid conclusions.
- Ability to interpret an extensive variety of instructions and deal with several variables
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS & WORKING CONDITIONS
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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