Site Supervisor - Recreational Sports

About This Role

Supervising the daily operations of youth sports facilities is the core of this role, ensuring that every customer has a safe, organized, and exceptional experience. This hands-on position suits an organized, energetic, and customer-focused individual who is comfortable taking ownership and can manage both the big picture and small details.

Responsibilities

• Welcome customers and create a friendly, positive environment
• Help families, athletes, and coaches with questions and requests
• Make sure customers know about upcoming programs, events, products, and opportunities
• Handle customer concerns professionally and work toward effective solutions
• Oversee the smooth operation of the facility during your shift
• Take attendance and verify rosters for programs and activities
• Monitor facility schedules and ensure programs start and finish on time
• Ensure spaces are properly prepared and ready for customers
• Monitor staffing levels and ensure shifts are properly covered
• Help coordinate staff throughout the facility based on operational needs
• Communicate with coaches, instructors, and other team members
• Help ensure staff are meeting our standards for customer service and professionalism
• Monitor facility and program inventory
• Ensure supplies and equipment are available, organized, and properly maintained
• Promote and sell relevant products, programs, events, and services to customers
• Help ensure merchandise and promotional materials are properly displayed

Requirements

• Strong customer service skills
• Excellent communication skills
• Strong organizational skills
• Reliable and dependable
• Ability to work independently
• Strong problem-solving skills
• Leadership skills
• Attention to detail
• Comfortable promoting and selling

Nice to have:

• Previous experience in sports or youth coaching
• Previous experience in auditing