Site Reliability Engineer

About This Role

This role involves evolving the Reliability Engineering team beyond support and operations, with full ownership of the availability, performance, and scalability of critical shared services at LSEG. The Application Support Engineer (L2) provides advanced technical support for business-critical applications, handling incident resolution, root cause analysis, and collaborating with various teams to ensure application stability.

Responsibilities

• Provide Level 2 support for production and non-production applications
• Investigate and resolve application incidents escalated from L1 within SLA
• Perform root cause analysis (RCA) and implement preventive fixes
• Monitor application health, logs, and system performance
• Execute SQL queries or scripts to analyze and fix data-related issues
• Support application deployments, releases, and patches
• Coordinate with development, DevOps, DB, and infrastructure teams
• Document known issues, workarounds, and standard operating procedures (SOPs)
• Participate in on-call / shift rotations as required
• Assist in problem management and continuous service improvement
• Ensure compliance with security, audit, and change management processes

Requirements

• Bachelor ’s degree in Computer Science, IT, or related field (or equivalent experience)
• 5–8 years of experience in Application support or Production support
• Strong understanding of application architecture and support processes
• Experience with:
• Incident, problem, and change management (ITIL-based)
• Log analysis and troubleshooting
• SQL / database queries (Oracle, MySQL, PostgreSQL, etc.)
• Linux/Unix and/or Windows environments
• Familiarity with monitoring tools (Bigpanda, Splunk, Datadog etc.)
• Good communication and documentation skills

Nice to have:

• Knowledge of cloud platforms (AWS, Azure, GCP)
• Experience with middleware (WebLogic, WebSphere, Tomcat, Kafka)
• Understanding of APIs, microservices, and batch jobs (Autosys)
• Basic scripting (Shell, Python, PowerShell)
• ITIL certification

Benefits

• Healthcare
• Retirement planning
• Paid volunteering days
• Wellbeing initiatives

Important Details

• Career Stage: Senior Associate

About the Company

LSEG is a leading global financial markets infrastructure and data provider, driving financial stability, empowering economies, and enabling customers to create sustainable growth. The company has a dynamic organization of 25,000 people across 65 countries. LSEG values innovation, quality, and continuous improvement, with core values of Integrity, Partnership, Excellence, and Change.