Site IT Operations

About This Role

This role involves managing site-level IT operations, including support for VIP users, and reporting to central IT operations. It suits an Assistant Manager in the IT Team who can build positive working relationships and exceed client expectations.

Responsibilities

• Manage IT support, including VIP users at site level, and report to central IT operations
• Handle site-level escalations in IT operations, including VIP users
• Meet IT and Security compliance requirements as per firm standards at site level
• Conduct onsite IT Operations health checks and status reporting to the Reporting Manager (Daily, Weekly, Monthly)
• Create and maintain documentation at site level: SOPs, Knowledge Articles, Operations related processes
• Prepare MIS at site level for various activities, projects, and vendor performance
• Coordinate at site level with IT operations related vendors
• Manage site-level IT assets, working closely with the FMS vendor
• Report on assets, including stock and allocation, scheduled replacements, and identifying new requirements
• Maintain and update asset records in real-time
• Support network and server related activities at site level, coordinating with the central team

Requirements

• Bachelor’s degree from a government-approved university
• Windows OS and Desktop troubleshooting skills
• Well versed with ITSM tools (e.g., Service Now)
• Experience with Incident and Request management
• IT asset management experience
• EU backup solution knowledge
• Reporting skills
• Service improvement skills
• Basic network and server troubleshooting skills with Cisco and Azure platforms
• Microsoft imaging framework for workstation imaging
• End-to-end asset lifecycle management, including secure data wiping and disposal
• Knowledge of Team Management
• Good knowledge of Escalation Management
• Good Project Management Skills
• Basic knowledge of Vendor Co-ordination
• Basic knowledge of MS Excel and other Office tools
• Moderate knowledge of Network and Server Management
• Basic knowledge of MS Imaging Infrastructure
• Moderate knowledge of Review Mechanism
• Basic IT Troubleshooting Skills
• Strong VIP User Management Skills
• Strong ITIL Awareness

Certifications:

• ITIL
• IT/Computer Science in case of Graduation in non-IT stream

Nice to have:

• Server Administration
• Networking

Benefits

• Workspaces and initiatives geared towards 360-degree happiness, including specific needs in terms of accessibility, flexibility, safety and security, and caregiving

Important Details

• Locations: Gurugram, Delhi

About the Company

Deloitte is a global professional services network that offers opportunities to unleash and realize potential amongst cutting-edge leaders and organizations shaping the future. It focuses on providing employee experience through its Enabling Area – Information Technology team, which is responsible for building and maintaining different applications for Deloitte South Asia.