About the role
Designation : Field Service - Site Incharge
Location : Nagpur
Education : BE/ B.Tech
Main responsibilities:
- Manage & execute Maintenance contracts of the designated site ensuing timely service delivery, delivering contractual commitments and compliance with safety and quality standards.
- Resolve customer issues with strong collaboration and ensure customer satisfaction.
- Spares & inventory management.
- Ensure feedback of field experience at all stages to improve reliability of the products
- Periodic reporting of the open points of Customer and follow up till the action is closed
- Manage and execute technical warranty activities including fault diagnosis, component replacement, and Customer NCR closure
- Support during the commissioning of the Product/System on train and Locomotive and Support field validation and endurance trials of new components and retrofits. If any in his location
- Train and guide site technicians on AMC procedures, documentation, and technical updates.
- Maintain safety, regulatory and contract related documentation at site for audits & renewals.
- Ensure adherence to Wabtec safety standards, promote a safety-first culture across the teams
Own Payment collection in coordination with commercial team
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