Shuttle Driver - Non Commercial

About This Role

This shuttle driver role involves transporting corporate employees between offices and nearby transit stations, ensuring their comfort and satisfaction. The position requires a strong commitment to accountability, communication, family, exceptional service, and profitability.

Responsibilities

• Pick up and drop off passengers at designated locations
• Arrive at each pick-up location in a timely manner
• Safely and responsibly operate shuttle vehicles following all traffic laws and company policies
• Maintain accurate records of vehicle maintenance, fuel consumption, and daily activities
• Ensure the safety of passengers and cargo at all times
• Maintain a safe and clean shuttle by performing daily inspections and cleaning as needed
• Assist passengers with luggage, boarding, and exiting the shuttle
• Adhere to traffic and safety regulations while driving
• Keep track of daily routes and schedules
• Foster a sense of teamwork and camaraderie among fellow shuttle drivers and colleagues
• Show respect and empathy towards all passengers, regardless of their backgrounds or needs
• Provide excellent customer service by answering passenger questions and addressing concerns
• Assist passengers with disabilities as needed; operate wheelchair lifts or assist passengers with mobility challenges
• Attend and participate in training and development opportunities to improve driving and customer service skills
• Assist passengers with boarding, unloading, and luggage handling, if applicable
• Go above and beyond to exceed passenger expectations and ensure a positive experience
• Effectively communicate with passengers, addressing their needs and inquiries with courtesy and professionalism
• Collaborate with dispatchers and other team members to ensure a smooth and efficient shuttle operation
• Report any incidents, accidents, or issues promptly to the appropriate authorities and supervisors
• Troubleshoot any issues that arise during transit, including vehicle malfunctions or passenger disputes
• Drive efficiently to conserve fuel and reduce operational costs
• Monitor and manage passenger capacity to optimize profitability
• Suggest cost-saving and revenue-generating ideas to improve the shuttle service's profitability
• Follow DOT policies and procedures

Requirements

• High school diploma or equivalent
• 2+ years’ experience driving a commercial vehicle
• 1+ years supervisory experience
• Clean driving record and adherence to all safety regulations
• Excellent communication skills and a friendly, customer-oriented demeanor