About This Role
Providing courteous, efficient, and professional delivery service to NAPA customers in a safe and timely manner is the core of this shuttle driver role. The position involves maintaining good customer relations and accurately accounting for COD orders and delivery logs.
Responsibilities
- Deliver parts from the Distribution Center to stores on a regularly-scheduled and as-needed basis
- Maintain delivery log and tracking system
- Ensure security of company assets, vehicles, and merchandise
- Maintain customer satisfaction by providing timely delivery, friendly service, and addressing any issues regarding product delivery
- Maintain personal and vehicle appearance
- Schedule and complete required training as needed
Requirements
- High School Diploma or equivalent work experience
- Able to establish and maintain good relations with customers by providing courteous, efficient, and professional service
- Functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including identifying sequences of numbers and letters accurately and rapidly
- Have a well-groomed, neat appearance, complying with NAPA policies on conduct and dress
- Demonstrate excellent communication and organizational skills in a professional manner
- Enjoy working with people in a fast-paced setting
- Be competitive yet have the ability to work calmly under pressure
- Have a working knowledge of the part of the city(s) the Distribution Center services
- Be able to operate a vehicle equipped with a manual transmission (if required)
- Able to work the hours as assigned by management
- Able to move engine blocks, core barrels, and other heavy equipment using moving aids designed to move such items, including hand trucks, barrel dollies, hydraulic lifts, etc.
- Able to bend or stoop to floor-level shelves and be able to reach upper shelves (eight feet) with use of stool or ladder when necessary
- Able to stand and walk for entire work shift
- Able to speak clearly and listen attentively
- Capable of recognizing and distinguishing letters and numbers (both visually and aurally) and remembering their sequence
