About the role
Requisition ID: 75409
Date: Aug 14, 2026
Location:
Jurong, SG, SG
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Department: Supply Chain
Description:
Job Summary
The Senior Business Support is responsible for managing all shipments. Ensuring all shipments are accurate, documented correctly and on time. Key duties include creating shipping labels and documentation, coordinating with forwarders, carriers and maintaining accurate shipping records
Essential Duties and Responsibilities
Handle end-to-end shipping operations (Sea, Air, FCL, LCL etc)
Ensure timely shipment booking for delivery to meet OTIF
Ensure correct selection of carriers and shipment route for every delivery
Ensure shipment documentation such as delivery note, picking list, invoices, shipment labels, Quality Certificate, are created timely and correctly for the picked shipment
Coordinate bookings, documentation (HBL, MBL, COO, permits, GST) and custom clearance
Timely application for insurance, Cert of origin application/ SICC & FTA, export permit
Liaise with QA on Quality Certificate and prepare the Quality Certificate timely and correctly for customers
Mange Letter of Credit negotiation
Work closely with carriers, forwarders, customer service and warehouse to ensure timely shipment execution
Lead and resolve shipment issues, delays, discrepancies with relevant parties to ensure timely shipment
Ensure compliance with import/export regulations
Timely shipment notification and dispatch of original shipping document to customers
Support courier packages of samples and other plant requests
Filing of shipment documents
Provide training for new staffs
Ensure accuracy, consistency, and completeness of master data impacting shipment arrangement
Implement corrective actions and continuous improvements to enhance efficient shipment execution.
Support the implementation and customization of master data management tools and technologies.
Lead and support ad hoc projects and additional assignments by the manager.
Education
Diploma in Supply Chain Management, Business Administration or equivalent
Work Experience
Min 3 years of experience in shipping/logistics
Preferred Knowledge, Skills and Abilities
Strong knowledge of import/export procedures, Incoterms, and customs clearance.
Knowledge of Letter of Credit Documentations will be an advantage
Knowledge of using PortNet, TradeNet and Invoicing.
Proficient in documentation (BL, COO, permits, etc.).
Proficiency in Microsoft Office
Strong analytical skills and attention to detail.
Good communication, problem-solving, and negotiation skills.
Team player, responsible, and able to work independently in a fast-paced environment.
Additional Requirements
Experience with SAP
Knowledge of manufacturing environment would be an advantage.
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