Shift Supervisor, Retail

About This Role

The Shift Supervisor supports the store management team in driving store execution and performance, focusing on excellent customer service to build consumer loyalty. This role involves leading store staff, ensuring smooth operations, and completing all opening and closing procedures when a manager or Operations Supervisor is not on-site.

Responsibilities

• Work effectively with store management and store crews
• Supervise the store's crew through assigning, directing, and following up on all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems, and complaints
• Promote CVS customer service culture (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
• Maintain customer/patient confidentiality
• Price merchandise
• Stock shelves
• Execute the displays, sign, and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Requirements

• Deductive reasoning ability, analytical skills, and computer skills
• Advanced communication skills and supervision skills
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store when they arise

Nice to have:

• Experience as a retail supervisor
• High School diploma or equivalent

Benefits

• Dental insurance
• Vision insurance
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs

Important Details

• Schedule: 25 hours per week, flexible, including some early morning, overnight, and weekend shifts, and overtime as needed
• Employment type: part-time

About the Company

CVS Health is building a world of health around every individual, shaping a more connected, convenient, and compassionate health experience.