Shift Supervisor – Bakery Front Of House

Job Role

• Shift Supervisor – Bakery Front of House

Job Description

• We are looking for a responsible and customer-focused Shift Supervisor to manage Front of House operations during the assigned shift.
• The candidate will be responsible for supervising the FOH team, ensuring smooth bakery/café operations, maintaining customer service standards, and supporting sales and operational targets.

Key Responsibilities Shift & Store Operations:

• Supervise and manage the Front of House team during the assigned shift.
• Ensure smooth opening, operating, and closing of the bakery/café.
• Allocate staff duties and breaks and ensure adequate coverage throughout the shift.
• Complete and verify all opening and closing checklists.
• Maintain a positive, professional, and disciplined working environment.

Customer Service

• Welcome customers and ensure excellent customer service and guest satisfaction.
• Handle customer complaints, feedback, and service issues professionally.
• Assist customers with product information and bakery product selections.
• Ensure a smooth and pleasant dine-in and takeaway experience.

Bakery Display & Product Management

• Ensure the bakery display is clean, attractive, fully stocked, and properly labelled.
• Monitor product availability and coordinate with the bakery/kitchen team for replenishment.
• Ensure correct portioning, packing, labelling, and presentation of bakery products.
• Monitor product shelf life and follow proper FIFO/FEFO practices.
• Maintain good knowledge of bakery products and assist customers with product-related queries.

Billing & Cash Management

• Manage billing and POS operations during the shift.
• Handle cash and ensure accurate daily cash reconciliation.
• Check sales, discounts, complimentary items, and other billing-related transactions.
• Identify and report cash or billing discrepancies to the manager.

Order & Delivery Management

• Monitor dine-in, takeaway, delivery, and online orders.
• Ensure orders are prepared, packed, checked, and dispatched on time.
• Coordinate with Zomato, Swiggy, delivery partners, and customers when required.
• Verify orders carefully to prevent wrong items, missing products, or incorrect packaging.

Team Supervision & Training

• Train and guide new and existing FOH staff on:

• SOPs

• Customer service

• POS operations

• Product knowledge

• Hygiene standards

• Monitor staff attendance, punctuality, discipline, and performance.

• Support the team during busy operational periods.

Quality, Hygiene & Food Safety

• Maintain high standards of cleanliness, hygiene, grooming, and food safety.
• Ensure proper handling, packing, and storage of bakery products.
• Monitor product quality and presentation throughout the shift.
• Ensure FOH areas, counters, displays, and service areas remain clean and organised.

Sales, Stock & Reporting

• Check daily sales, wastage, discounts, complimentary items, and stock differences.
• Monitor product availability and report shortages.
• Report operational issues, equipment problems, stock shortages, and wastage to the manager.
• Support the Store/Restaurant Manager in achieving sales targets and controlling operational costs.

Required Skills

• Good knowledge of bakery products.
• Strong customer service and communication skills.
• Good knowledge of FOH operations and POS systems.
• Ability to supervise and motivate a team.
• Good understanding of FIFO/FEFO, hygiene, and food safety practices.
• Strong attention to detail and order accuracy.
• Good cash-handling and basic reporting skills.