About the role
The Security Supervisor is responsible for overseeing daily security operations, ensuring all posts are staffed, and maintaining a safe and secure environment for clients, employees, and visitors. This position provides leadership, training, and support to security officers while enforcing company policies, procedures, and post orders. Key Responsibilities
- Supervise and coordinate the activities of security officers during assigned shifts.
- Conduct regular patrols, inspections, and audits of the site to ensure compliance with safety and security standards.
- Maintain accurate logs, incident reports, and documentation.
- Ensure all officers are properly trained, equipped, and briefed on daily responsibilities.
- Provide immediate response to incidents, emergencies, and alarms.
- Enforce company policies, client procedures, and applicable regulations.
- Address performance issues, provide coaching, and escalate concerns when necessary.
- Serve as a liaison between site management, clients, and security personnel.
- Assist with the onboarding and field training for new officers.
- Investigate incidents and prepare detailed reports.
- Support continuous improvement and maintain high standards of professionalism and customer service.
Work Environment
- Indoor and outdoor settings
- Managing Shift-based schedule, including nights, weekends, and holidays
- May involve exposure to varying weather conditions and extended periods of standing, walking and driving
Qualifications Qualifications
- High school diploma or equivalent required; security or criminal justice education preferred.
- Minimum 2–4 years of security experience, with at least 2 years in a supervisory role.
- Valid security license/guard card (as required by state law).
- Valid Driver's License with no discrepancies
- Strong communication, leadership, and problem-solving skills.
- Ability to write clear and accurate reports.
- Must be able to stand, walk, and perform patrol duties as required.
- Ability to handle stressful situations calmly and professionally.
Skills & Competencies
- Leadership and team direction
- Conflict resolution
- Attention to detail
- Emergency response
- Customer service awareness
- Time management
- Knowledge of security procedures and access control systems
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