About This Role
This shift supervisor role involves assisting the store manager with daily operations and leading a team to deliver the Starbucks Experience. It suits an individual who can delegate tasks, provide legendary customer service, and maintain a positive store environment while upholding Starbucks' guiding principles.
Responsibilities
- Act with integrity, honesty, and knowledge that promote the culture, values, and mission of Starbucks
- Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
- Anticipate customer and store needs by constantly evaluating the environment and customers for cues
- Communicate information to the manager so that the team can respond as necessary to create the Third Place environment during each shift
- Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
- Provide feedback to the store manager on partner performance during the shift
- Contribute to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
- Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance
- Deliver legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer
- Discover and respond to customer needs
- Develop positive relationships with the shift team by understanding and addressing individual motivation, needs, and concerns
- Execute store operations during scheduled shifts
- Organize opening and closing duties as assigned
- Follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team
- Follow up with baristas during the shift to ensure the delivery of legendary customer service for all customers
- Maintain regular and consistent attendance and punctuality
- Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
- Follow health, safety, and sanitation guidelines for all products
- Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition
