About This Role
This shift supervisor role at Starbucks involves assisting the manager with store operations during shifts. As a team leader, you will deploy partners and assign tasks to deliver the Starbucks experience to customers through fast service, quality beverages and products, and by maintaining a clean and pleasant store environment. You will model and act in accordance with Starbucks guiding principles, and be part of a company consistently ranked among the best workplaces.
Responsibilities
- Act with integrity, honesty, and knowledge to promote Starbucks' culture, values, and mission
- Remain calm during periods of high volume or unusual events to maintain normal performance while setting a good example for the team
- Anticipate customer and store needs by continuously evaluating the environment and customers for cues
- Communicate with the manager so the team can act and create the third place during each shift
- Participate in the training of new partners through positive performance reinforcement with respect and encouragement, as needed
- Provide feedback to the store manager on partner performance during their shift
- Contribute to a positive team spirit by recognizing warning signs and changes in team morale and performance, and reporting them to the manager
- Create a positive learning environment through clear, precise, respectful, and timely coaching and feedback to partners during the shift, to achieve operational excellence and improve partner performance
- Provide legendary customer service by always prioritizing the customer and building a connection with them
- Discover and respond to customer needs
- Develop positive relationships with the on-floor team by understanding, addressing, and attending to each person's motivations, concerns, and needs
- Perform store operations during scheduled shifts
- Organize opening and closing tasks as assigned
- Follow Starbucks operational procedures and policies, including cash handling and occupational health and safety to ensure partner safety during their shift
- Follow cash handling and till policies and ensure that practices in this regard are well followed by the team on duty
- Follow up with baristas during the shift to ensure legendary service is provided to all customers
- Be present and punctual on a regular basis
- Continuously produce quality beverages, ground coffee, and food for all customers by following established recipes and presentation standards
- Follow health, safety, and sanitation guidelines for all products
- Recognize and reinforce the achievements of each employee and the team using existing organizational tools and by collaborating with the store manager to find new, innovative, and effective recognition methods
