Shift Supervisor

About This Role

This shift supervisor role involves leading a team to create a welcoming coffeehouse environment, focusing on crafting high-quality coffee and fostering connections. It suits an individual who is passionate about customer service and team leadership, with opportunities for personal and professional growth.

Responsibilities

• Maintain regular and consistent attendance and punctuality
• Work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products, cash handling, and store safety and security
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients, or substituted ingredients
• Direct the work of others
• Delegate tasks to other employees and/or coordinate the tasks of two or more employees

Requirements

• Six months of experience in a position that required constant interacting with and fulfilling the requests of customers
• At least six months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships

Benefits

• Medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits
• Short-term and long-term disability
• Paid parental leave
• Family expansion reimbursement
• Paid vacation that accrues starting at .01961 hours based on a 40-hour week up to 40 hours annually (64 hours in California) after an introductory period
• Sick time (accrued at 1 hour for every 25 or 30 hours worked, depending on work location)
• Additional pay if working on one of eight observed holidays
• Participation in a 401(k)-retirement plan with employer match
• Discounted company stock program (S.I.P.)
• Starbucks equity program (Bean Stock)
• Quarterly bonus opportunity
• Incentivized emergency savings
• Financial well-being tools
• 100% upfront tuition coverage for a first-time bachelor
• Student loan management resources
• Access to other educational opportunities
• Access to backup care
• DACA reimbursement

About the Company