About This Role
This role involves directing and ensuring the efficient operation of both the front line and kitchen in a fast-paced restaurant environment. The Shift Manager is responsible for maintaining high standards of customer satisfaction, product quality, and cleanliness, while also fostering a positive team atmosphere.
Responsibilities
- Ensure customer satisfaction by providing quick, efficient service and quality products
- Provide excellence in quality, service, and cleanliness
- Provide consistent product portions
- Create and maintain a positive and cooperative atmosphere among employees and customers
- Maintain knowledge and operation of all equipment and operations
- Follow and abide by all safety rules, policies, and procedures
- Quickly prepare customers' orders according to specifications and with the highest possible quality
- Work as a team member to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness
- Prioritize workload, always serving customers first, then maintaining dining room, and then maintaining work area
- Operate all kitchen equipment
- Acknowledge and speak to customers when possible in a friendly and courteous manner
- Direct employees operating front line and kitchen
- Report any needed equipment and/or facilities repair to the Maintenance Department
Requirements
- Some high school courses preferred
- Must be clean, neat, and well-groomed
- Must have thorough knowledge of kitchen food preparation, register equipment operation, and crew employment procedures
- Must have good interpersonal communication skills to work with fellow employees and customers
- Must have good hearing to work with customers and fellow employees and to work the drive-through when necessary
- Must have good vision to observe store dynamics and to operate kitchen equipment safely
- Must be honest
- Must be assertive and aggressive, but well-mannered
- Must be able to follow verbal and written instructions and read recipes
- Must be able to pay attention to detail, cope with pressure, and remain calm when challenging situations arise
- Must work as a team member and perform job duties with a minimum of disruption to customers or fellow employees
- Must be able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time
- Must have good manual dexterity to be able to work rapidly and accurately during rush periods
- Must be able to work as part of a team to assure constant and consistent customer satisfaction through excellent quality, service, and cleanliness
