Shift Manager

Overview:

People, Hospitality, Integrity – this is what Capstone Restaurant Group is all about!

People are what drives the Capstone Restaurant Group. The Capstone Restaurant Group strives to reach the top of the restaurant and hospitality industry- the “Capstone”. Without good people, we will not succeed. We are always searching for talented team members that are interested in growing with us and are excited to provide our guests great hospitality, every visit, every experience. Notice we said, hospitality and not service. Why?? We want something higher and better for our teams and guests that visit us. Integrity, in who we are, and how we operate. We are going to be honest with our team and our guests. We will be fair and consistent with everyone. It is simple – do the right thing.

We are an equal opportunity employer who takes pride in our diverse workforce. If you thrive in a fast-paced environment, where hard work and success is rewarded, we want to talk to you!

Summary of Position:

The Shift Leader assists the Assistant Manager and General Manager with management activities and duties, ensuring all activities are consistent with and support the restaurant’s business plan. The Shift Leader ensures all Team Members are performing their job responsibilities and meeting all expectations in all areas of their job description.

Essential Duties:

• Take necessary action to ensure all hospitality service is outstanding; anticipates and exceeds guest needs; handles situation and requests immediately in a positive manner.
• Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately.
• Consistently enforces and maintains all quality, service, and cleanliness standards.
• Monitors and maintains proper staffing levels and labor costs.
• Creates a friendly atmosphere for Team Members and Guests.
• Effectively train and provide direction and supervision for Team Members.
• Support efforts to maximize sales and profits and minimize controllable costs.
• Effectively plan, organize, and implement all operational routines and activities during your shift.
• Maintain a cooperative, harmonious working relationship with management and fellow team members.
• Ensuring all sanitation, safety and security policies and procedures are observed and enforced.
• Ensure personal appearance meets company standards and displays professionalism at all times.
• Recognize and adhere to all HR, sanitation, safety and security policies and procedures to provide a safe and compliant environment for all.
• Perform other tasks as directed by management.

Physical Requirements:

• Stand for long periods of time.
• Work around high temperatures.
• Work around others in close quarters.
• Able to lift 50 pounds comfortably.
• Work with various cleaning products.

Experience:

• Must be a minimum of 18 years old.
• Must be willing to work flexible hours, including opening and closing shifts.
• Must have reliable transportation and method of communication with restaurant (i.e. phone or email).

Competencies:

• Excellent communication, interpersonal and leadership skills.
• Ability to maintain the respect of your team.
• Guest driven focus.
• Ability to effectively make decisions under pressure, while delegating tasks appropriately.
• Excellent organizational and prioritization skills.
• Ability to work with others as a team.
• Ability to meet performance standards.
• Ability to take initiative and solve problems.

What more could you ask for?:

• Competitive wages
• Medical insurance
• Team Member referral bonus program
• Team Member discount programs, with financing options
• Free Meals while working (Discounts for your Family!)
• Paid Time Off
• Tuition reimbursement

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications with the job.

Capstone Restaurant Group is an equal opportunity employer.

I understand and acknowledge that Capstone Restaurant Group is an independently owned and operated franchisee of Hardee’s Restaurants LLC and, if I am hired, a legal entity affiliated with Capstone Restaurant Group will be my employer, not Hardee’s Restaurants. Further I understand and acknowledge that Capstone Restaurant Group and its affiliated entities are not acting as an agent for Hardee’s Restaurants or any of its affiliates.