About the role
Job Overview
We are seeking an energetic and motivated Shift Manager to lead our team through dynamic service periods, ensuring smooth operations and exceptional customer experiences. As a pivotal member of our restaurant management team, you will oversee daily activities, supervise staff, and uphold high standards of food quality, safety, and hospitality.
Role Description
As a Shift Leader, you are the perfect blend of mentor and team captain. You lead your team through your shift with a positive attitude. You set an example by placing guests as your highest priority and role model exceptional hospitality. You spot opportunities to improve the business and you are able to work with the leadership team effectively.
While there are administrative aspects to this job, it is primarily hands-on and in the restaurant daily. As such, you will be responsible for:
- Upholding Firehouse Subs standards
- Setting goals for Team Members and follow up
- Further development of Team Members
Qualifications
- 1-2 years of quick service experience at a supervisory level, supervising a team of 6-15 employees.
- Ability to understand and implement both Firehouse Subs and our organization's systems.
- Able to operate effectively as part of a team in a fast-paced environment.
- Self-motivated and performance-driven.
- Excellent organizational and time management skills.
- Must embrace responsibility and be accountable for achieving targets.
- Flexible schedule.
- Guest-focused, enthusiastic, and able to thrive in a fast-paced goal-oriented environment.
- Ambition to grow as a leader and gain experience to help you be successful in your career.
- Comfortable with technology and possess basic computer skills and the ability to operate a tablet, at a minimum.
Key Responsibilities
- Overseeing day-to-day operations and managing team members.
- Motivating and guiding the team to achieve service goals and company standards.
- Ensuring excellent customer service is provided at all times.
- Handling customer complaints and resolving issues efficiently.
- Checking inventory and daily ordering.
- Ensuring all tasks are completed according to company procedures and standards.
- Assisting with food preparation, maintaining cleanliness, and ensuring health & safety standards are met.
- Assisting in managing labor costs, food costs, and other operational expenses.
- Implementing strategies to meet or exceed budget goals.
- Managing cash handling, including opening/closing registers and overseeing transactions.
- Ensuring compliance with company policies, local laws, and health codes.
- Monitoring food safety, cleanliness, and sanitation throughout the restaurant.
Join us as a Shift Manager and be at the forefront of delivering exceptional dining experiences! Your leadership will drive success, foster teamwork, and ensure every guest leaves satisfied. We’re committed to supporting your growth.
Benefits
- Flexible schedule
- Store discount
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