ANCHOR POINT MANAGEMENT GROUP logo

Shift Leader OR

ANCHOR POINT MANAGEMENT GROUP

RemoteFull timeMid level$32k – $42kPosted today
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About the role

Knowledge/Skills:

  • Leadership and facilitation abilities with fellow Team Members and management Knowledgeable in all functional areas of restaurant operations
  • Superior verbal communication and interpersonal skills
  • Ability to take and give direction, and execute team and company objectives
  • Knowledgeable about current marketing initiatives and up-coming events in order to inform our guests and Team Members
  • Knowledgeable of proper sanitation, food safety, and security procedures Basic mathematical skills
  • Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and BWWs policy and procedures
  • Knowledge of commonly ordered drinks and food items High degree of customer service
  • Knowledge of Operations Ability to resolve Guest issues
  • Knowledge of all menu and drink items to ensure quality and coach others
  • Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position

Freedom to Act:

  • Ability to follow specific service time and guidelines at all times while at the same time engaging Guests and customizing their experience

Size and Complexity:

  • Ability to ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift
  • Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts
  • Ability to maintain a high degree of pace and intensity for an extended period of time

Interaction:

  • WOW our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
  • Maintain a positive work relationship with management to achieve results on a shift-by-shift basis

External Relationships:

  • WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
  • Ability to interact and communicate with Guests to monitor their needs throughout the shift

EDUCATION/EXPERIENCE
Required

  • Minimum 21 years of age
  • Certification as a Wing Certified Trainer in at least one hourly position Completion of Shift Leader certification

Preferred

  • Prior experience managing others or two years of Buffalo Wild Wings experience

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