About the role
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
The Retail Lead is responsible for assisting the Retail Managers with the day-to-day operations of all retail outlets, ensuring guest satisfaction, while contributing to the business growth and ensuring all standards are followed.
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Markets retail merchandise to Guests
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Stock and re-stock the Retail area to ensure an adequate inventory of all goods
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Perform cash and/or credit transactions with Guests
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Maintains current knowledge of rules, regulations, policies, and procedures-including precheck and cashiering procedures
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Ensures Guest satisfaction with effective communication, customer assistance, direction, and information provided within company policies and guidelines
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Promotes positive public/employee relations at all times
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Maintains a clean, safe, hazard-free work environment within area of responsibility
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Continuously provides employees with verbal recognition, direction, and support.
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Motivate employees daily by having a positive attitude and having an open line of communication
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Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
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Monitors/coaches employees on performance, compliance with procedures and workload.
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Ensure employees follow safety, sanitation and security procedures.
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Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/retail performance.
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Assists in opening & closing the retail store as needed.
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Inspects product levels and storage areas to determine if enough product is on-hand; and to maintain proper storage.
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Organize visual merchandise displays in order to increase foot traffic and sales.
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Assist management with and helps prepare for retail inventory (when applicable).
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Builds the business by thinking of new ways to help promote new programs that will help increase sales and profits
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Performs all other related and compatible duties as assigned
QUALIFICATIONS:
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GED or High School degree required
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2-4 years of high volume retail supervisory experience
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Knowledge of inventory, merchandising, and key holder experience
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Proficiency communicating (speaking, reading, and writing) in English, bilingual preferred.
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Ability to work a flexible schedule to meet the needs of the business
BENEFITS INCLUDE
- Medical, Dental, Vision Prescription, Life, Accident, Pet Legal
- 401K with match
- Paid Time Off
- Holiday Pay
- Free Meals, Free Uniforms, Free Parking
- Discounts at Hard Rock properties around the globe
- All team members are eligible to participate in the discretionary annual bonus program
- Training and Leadership development programs
- Wellness programs including onsite information and fitness seminars
- Team Member Resource Groups
- Recognition programs
- Pay Rate $19.00 an hour
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