Shift Lead

Position Summary
Our mission is to inspire a community of kindness through a revolutionary coffee experience. Shift
Leads of our brew crew are the valuable individuals that execute that mission every day. Shift
Leads report to their stand managers. A Shift Lead is responsible for managing the operations of a
shift and leading the on-shift crew. A Shift Lead provides correction, encouragement, guidance, and
redirection to the team throughout the shift to ensure the integrity of our values, product, and
service are maintained in the Manager’s absence. A Shift Lead exemplifies our values and culture
every day (on or off the clock), and is a reliable, stable leader the team can lean on in stressful
situations.

Duties and Responsibilities

• Can converse with customers to confirm their drink orders, and correctly keys them into our
  point-of-sale system
• Knowledgeable of all recipes and secret menu items
• Knowledgeable of all stand processes and procedures
• Take full responsibility for the operations and energy of the shift: drink quality, customer
  interaction, speed, music, etc.
• Make changes when necessary
• Communicate with the stand management team about relevant developments in personnel, equipment,
  inventory levels, and operations
• Assist the stand management team with the training and development of the team members
• Can collect payments for orders and correctly count back change to the customer
• Can prepare all drinks and premixes
• Must always move with urgency, on the customer’s time
• Stays productive and proactive throughout the entire shift, even when business is slow
• Makes personal connections with customers every day through genuine interactions, warm smiles,
  and open and positive body language
• Knows our menu and drink customizations inside and out; notices if a customer may not be
  ordering what they truly want and will be able to help the customer identify and correctly order
  their desired drink, offers suggestions and recommendations when appropriate
• Brings their best self to work every day (good hygiene, plenty of sleep, clean clothes, kept
  hair/makeup). Dresses appropriately for their assigned positions
• Is familiar with our shift change duties, checklists, and weekly chores.
• Always clocked in and ready to work at their assigned position when their shift begins
• Treats teammates and customers with respect and kindness
• Maintains a safe and healthy work environment by following organizational standards
  and sanitation regulation

The duties and requirements of this position may change from time to time. The Company and their affiliates reserve the right to add or delete duties and responsibilities at the discretion of its
owners/managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Knowledge and Skill Requirements:

• Ability to work a flexible schedule, which can include early mornings and late nights.
• Follows company procedure for communicating time off requests.
• Regularly works weekends and is available to work holidays if necessary.
• Can create and maintain genuine, uplifting interactions.
• Previous management or leadership experience preferred.
• Work carefully and quickly with hot water and coffee, glass bottles, and dairy products.
• Can work outside for prolonged periods, regardless of weather conditions.
• Lift up to 50 pounds.
• Work on their feet for several hours at a time.
• Climb a ladder and use a step ladder.
• Sit, stand, bend, kneel, twist, and squat as necessary to stock and clean.
• Safely walk in between and around cars in the drive through lane.
• Safely use a utility knife.