Shift Lead

Planet Fitness is looking for energetic, enthusiastic Shift Leaders who are passionate about health & fitness to join our amazing team.

Our Shift Leaders enjoy:

• Flexible work schedules
• Same-day pay
• Paid time off
• Promotional opportunities
• A Free PF Black Card Membership
  • Go to any gym and bring a guest for free
  • Includes amenities such as free tanning, hydromassage & total body enhancement
• Free CPR & trainer certifications
• Retirement savings program with a 4% company match
• Free Employee Assistance Program
• Health, Dental & Vision Insurance
• Life insurance
• Short & Long-Term Disability
• Volunteer opportunities in your local community
• A fun, judgement-free environment
  • Some benefits are exclusive to full-time team members

Our Mission: We feel a social responsibility to enable all people to enhance their lives through an affordable, high-value, non-intimidating, Judgement Free Zone®. We commit to connecting with each community we serve on a grassroots level by joining our communities with local involvement of our time and financial resources. Planet Fitness is one of the largest and fastest-growing fitness centers in North America. Our environment is engaging, positive, and fun.

Essential Shift Leader duties:

• Act as the Leader on Duty (LOD) in the absence of the CM and AM.
  • Ensure a consistent focus on quality communication and interactions, clean and organized clubs, and superb customer service throughout the club.
  • Assign and verify completion of operational tasks.
  • Support and assist TMs in maintaining club standards.
  • Ensure the safety of TMs, members, and club property.
• Responding to member questions and concerns in a timely and professional manner.
• Identify gaps in service and standards and escalate issues to CM and AM when necessary.
• Assist the CM and AM with recruiting, hiring, training, and developing high-performing TMs.
• Assist the CM and AM in tracking, achieving, and maintaining all key performance indicators (KPIs).
• Follow verbal communication. This includes communication from members, TMs, and supervisors.
• Follow written communication. This includes prepared scripts for multiple member services, such as info calls, tours, cancellations, and rate reviews.
• Use different types of technology to service members:
  • Computer/iPad: Check-ins, billing, new joins, points of sale
  • Smartphone: Planet Fitness Mobile App
• Certify in both CPR and AED training.
• Perform CPR and use the AED machine.
• Use and understand our exercise equipment and be able to demonstrate its use to members.
• Cleaning & maintaining restrooms, locker area, showers, Black Card Spa amenities, entry way, club floor, exercise equipment.
  • Cleaning includes, but is not limited to, mopping, vacuuming, scrubbing, wiping, disposing of trash, and handling chemicals.
• Comply with all safety and sanitization guidelines.
• Other duties assigned.

What we are looking for:

• 1-2 years of experience in customer service. Key holder or shift lead experience a plus.
• Initiative, leadership skills, and strong communication skills.
• Great organizational, relationship-building, and problem-solving skills.
• Service-oriented and able to resolve member concerns.
• Basic computer proficiency.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Minimum High School Diploma or GED Equivalent, and must be 18 years of age or older.
• Ability to work a flexible schedule, which may include nights, weekends, and holidays.

Physical Requirements

• Stand and walk for long periods.
• Talk and hear.
• Use of hands and fingers to handle or feel.
• Repetitively reach with arms and hands, climb, balance, stoop, kneel, crouch, crawl, bend, and twist.
• The TM must occasionally lift, push, and pull objects weighing up to 50 pounds.

EEO Statement

Impact Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruiting, hiring, career advancement and all other employment practices.