Sharepoint Developer

About This Role

This role is responsible for providing first-level technical support and administrative assistance for an Electronic Document Management System (EDMS), ensuring its smooth operation and user satisfaction. It suits a detail-oriented individual with experience in EDMS management and a good understanding of document handling standards.

Responsibilities

• Provide first-level technical support to EDMS users
• Assist with EDMS system administration, including new user registration and addition
• Help users with document upload, search, classification, and retrieval processes
• Follow up on user issue reports and document them in a ticketing system or internal log
• Conduct regular monitoring of the EDMS, including service availability and document integrity
• Assist with document migration processes when necessary
• Support training or socialization on EDMS usage for new users
• Assist in preparing monthly reports related to system usage, storage capacity, and document statistics

Requirements

• Minimum of 3 years of experience in managing or providing technical support for Electronic Document Management Systems (EDMS)
• Understanding of basic EDMS concepts, including document classification, metadata, document versioning, access control, and approval workflows
• Basic application system administration skills (users, access rights, simple configuration)
• Ability to use simple reporting or query tools (e.g., basic SQL) to support document search and tracking
• Familiarity with EDMS such as Oracle EDMS, SharePoint, or similar systems
• Ability to work meticulously, neatly, and systematically, especially when handling sensitive data/documents
• Understanding of document and information management standards, such as archive retention, folder structure, and file formats