Services Quality Manager (Remote)

About This Role

This remote role leads the development and execution of quality assurance strategies for post-construction services in utility-scale solar projects. The Services Quality Manager ensures service excellence, asset performance, and compliance with ISO 55000 standards, focusing on long-term value creation through effective asset lifecycle management.

Responsibilities

• Create and maintain a Quality Management System (QMS) tailored to solar O&M and service operations
• Ensure compliance with ISO 9001 and ISO 55000 standards, focusing on asset integrity, reliability, and performance
• Integrate service quality processes with asset management objectives, including preventive maintenance, performance monitoring, and lifecycle optimization
• Collaborate with engineering and operations teams to ensure service activities enhance asset value and reduce risk
• Define and monitor KPIs for service quality, asset uptime, energy yield, and customer satisfaction
• Lead root cause analysis and implement corrective and preventive actions for service-related issues
• Drive continuous improvement initiatives across service workflows, documentation, and field operations
• Interface with clients, subcontractors, and internal teams to ensure service delivery meets contractual and regulatory expectations
• Support client audits and performance reviews with data-driven insights and quality documentation
• Train service technicians and field staff on quality protocols, ISO 55000 principles, and asset care standards
• Promote a culture of accountability, safety, and excellence in service execution

Requirements

• 5+ years in quality assurance or asset management in utility-scale solar
• Strong knowledge of ISO 9001 and ISO 55000 frameworks
• Experience with solar O&M, SCADA systems, CMMS platforms, and performance analytics
• Familiarity with asset lifecycle planning, risk-based maintenance, and reliability engineering
• Strategic thinking with a systems-based approach to service and asset quality
• Strong analytical and problem-solving skills
• Effective communicator with cross-functional leadership capabilities
• Proficiency in quality tools (e.g., FMEA, Six Sigma, RCA) and data visualization platforms
• Applicants must be legally authorized to work in the U.S. without requiring employer sponsorship now or in the future

Nice to have:

• Certifications in Quality (e.g., CQE, CQA) or Asset Management (e.g., IAM Certificate)

Benefits

• Medical, dental, vision, basic life and disability insurance
• 401(k) plan
• Vacation, sick and holiday pay