About This Role
Testing implementations, upgrades, and enhancements of the ServiceNow platform is the core of this role, with a focus on using the ServiceNow Automated Test Framework. The role suits a tester with experience in Agile/Scrum environments and a strong understanding of ServiceNow modules and architecture.
Responsibilities
- Develop and maintain ATF automated test cases
- Create automated regression suites for ServiceNow releases and upgrades
- Validate customizations, configurations, and integrations
- Participate in sprint planning, backlog grooming, and testing activities
- Review requirements and create test scenarios and test scripts
- Track, document, and report defects
- Support release validation and production deployment testing
- Improve testing standards, frameworks, and automation coverage
Requirements
- Bachelor's Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent
- 5+ years of ServiceNow testing experience
- 3+ years of hands-on experience with ServiceNow Automated Test Framework (ATF)
- Experience testing ServiceNow platform implementations, upgrades, and enhancements
- Proven experience in Agile/Scrum development environments
- Experience working with multiple ServiceNow modules such as CSM, Service Portal, Employee Center
- Design, develop, execute, and maintain ATF test suites
- Create reusable test steps and modular test cases
- Automate regression, integration, and functional testing
- Configure test data and test environments
- Analyze ATF execution results and troubleshoot failures
- Experience with data-driven and end-to-end automated testing
- Understanding of ServiceNow architecture and platform capabilities
- Familiarity with ServiceNow releases and upgrade testing
- Working knowledge of JavaScript
- Understanding of Client Scripts, Business Rules, UI Policies, Script Includes, Flow Designer, Integration Hub
- Ability to validate ServiceNow development
- Test planning and test strategy development
- Functional testing
- Regression testing
- Integration testing
- User Acceptance Testing (UAT) support
- End-to-end testing
- Smoke and sanity testing
- Defect lifecycle management
- Experience validating integrations with REST APIs, SOAP services, Monitoring tools
- Experience with ServiceNow ATF, Jira, Postman, Selenium
- Ability to identify root causes of test failures
