ServiceNow SAM Functional Consultant

Role description

Job Title: ServiceNow SAM Functional Consultant

Team Description
The IT Asset Management Strategy Transformation team is a critical pillar within the Enterprise Technology IT Transformation Management Office responsible for modernizing governing and optimizing technology assets across the enterprise.
This team leads the strategic evolution of IT Asset Management ITAM practices ensuring alignment with business priorities compliance requirements and operational efficiency goals.

Responsibilities of Role
The Software Asset Management SAM Analyst is an individual contributor responsible for the day-to-day management monitoring and optimization of the enterprise's software asset lifecycle within ServiceNow SAM.
This role ensures software license compliance data accuracy and cost optimization by maintaining entitlements reconciling software inventory and discovery data and supporting audit readiness.
The SAM Analyst partners closely with ITAM leadership procurement vendor management and technology teams to maintain a trusted system of record in ServiceNow and deliver actionable insights that reduce risk and drive value from the software portfolio.

Responsibilities

• Software License Entitlement Management

  • Maintain accurate software entitlement records in ServiceNow SAM Pro including purchases renewals true-ups and reclamations.
  • Configure and maintain software models in ServiceNow SAM Pro aligning entitlement rights with discovery and SaaS subscription data to ensure accurate license reconciliation compliance calculations and optimization insights.
  • Reconcile software license entitlements against deployed and discovered installations to identify compliance gaps and optimization opportunities.
  • Track license terms usage rights and renewal dates for key publishers in partnership with contract and vendor management teams.
  • Maintain a working knowledge of common software licensing models per user per device subscription consumption-based across major publishers.
  • Support onboarding of software products into ServiceNow SAM Pro ensuring accurate entitlement setup and educating product owners on SAM processes compliance obligations and use of asset data to meet lifecycle management expectations.

• Data Quality Discovery Compliance

  • Monitor and improve the quality of software discovery data feeding ServiceNow SAM including normalization of publisher product and version data.
  • Resolve normalization gaps and unmatched discovery records to ensure accurate reconciliation.
  • Partner with Discovery/CMDB teams to resolve data gaps and duplicate records.
  • Investigate and remediate reconciliation exceptions.
  • Maintain software normalization rules and title mappings within ServiceNow to ensure accurate license consumption reporting.
  • Support internal and vendor-driven software audits by compiling entitlement deployment and usage data.
  • Identify software license compliance risks and recommend remediation actions escalating material findings to SAM leadership.
  • Maintain documentation of compliance processes and controls in line with ITAM governance standards.
  • Support testing and validation of ServiceNow SAM enhancements upgrades and integrations.

• Stakeholder Support

  • Serve as a day-to-day point of contact for Product Owners and business partners with software entitlement compliance or reporting questions.
  • Collaborate with Procurement Vendor Management Security and IT Operations to support software lifecycle decisions.
  • Provide timely accurate responses to ad hoc data requests from stakeholders and leadership.
  • Escalate complex compliance or licensing questions and cross-team dependencies to the SAM Product Manager as needed.

• Reporting Analytics

  • Build and maintain recurring reports and dashboards in ServiceNow and Excel Power BI.

Skills
Mandatory Skills: ServiceNow ITAM-HAM, ServiceNow ITAM-SAM

Other details
Variable Compensation: This position includes a bonus or variable payout component based on individual and organizational performance. Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/