About the role
Mandatory:
Active
ServiceNow AI Micro-Certification
We are looking for a ServiceNow Now Assist Technical Consultant with 4–10 years of experience, including 3+ years in ServiceNow AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions.
Key Responsibilities:
- Design and implement Now Assist solutions across ITSM, HRSD, CSM, ITOM, and Employee Workflows.
- Configure Now Assist, AI Search, Virtual Agent, Agent Assist, Predictive Intelligence, and Generative AI Controller.
- Build AI-driven workflows, prompt engineering, summarization, and content generation use cases.
- Integrate ServiceNow with enterprise AI/LLM platforms.
- Optimize AI Search, support deployments, testing, governance, and production hypercare.
- Collaborate with clients and stakeholders to identify AI automation opportunities.
Required Skills:
- Strong ServiceNow platform expertise.
- Hands-on experience with Now Assist implementations.
- Knowledge of Generative AI, LLMs, Prompt Engineering, and Responsible AI.
- JavaScript, Glide APIs, Flow Designer, Integration Hub, REST/SOAP APIs.
- Service Portal, UI Builder, AI Search, Virtual Agent, Predictive Intelligence.
- Excellent client-facing, troubleshooting, and communication skills.
Preferred:
- Experience with Azure OpenAI, RAG, Knowledge Management, ITSM, HRSD, CSM, ITOM, and Agile methodologies.
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