About This Role
This role manages delivery teams and oversees the architecture for ServiceNow solutions across various capabilities, including ITSM, GRC/IRM, SecOps/TPRM, CSM, HRSD, ITOM, ITAM, CMDB, and AI/automation. The Lead Consultant serves as a technical and functional leader, managing complex delivery programs and ensuring alignment with global stakeholders.
Responsibilities
- Lead end-to-end design and implementation of multi-module ServiceNow solutions across global clients
- Manage teams of 10–20 consultants, developers, and architects
- Drive architecture across ITSM, GRC/IRM, SecOps, CSM, HRSD, ITOM/Discovery, ITAM/HAM/SAM, and CMDB
- Oversee technical design reviews, code reviews, and adherence to development standards
- Implement AI/GenAI features including Now Assist, Predictive Intelligence, and Virtual Agent
- Oversee integrations using REST, SOAP, JSON, and IntegrationHub
- Manage project governance, delivery plans, and stakeholder communications
- Work with global internal teams to support enterprise-wide transformation initiatives
Requirements
- 8–12 years of hands-on ServiceNow experience
- Deep experience across required modules: ITSM, GRC/IRM, SecOps, CSM, HRSD, ITOM/ITAM, CMDB
- Experience managing technical teams and enterprise implementation programs
- Strong understanding of ServiceNow data models and CMDB architecture
- Proven expertise in scripting, platform governance, integrations, and workflow architecture
- ServiceNow Certified System Administrator (CSA) - mandatory
- At least two CIS certification in CSM, HRSD, IRM/GRC, SecOps, or ITOM
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 5+ years of experience implementing or configuring ServiceNow
- Strong leadership and people management skills
Benefits
- Day 1 HMO with 2 Free Dependents
- Communication Allowance
- Rice Allowance
- Clothing Allowance
- Christmas/Holiday Gift
- Group Personal Accident Insurance
- Life Insurance
- Optical/Medicine/Dental Allowance
- Bereavement Assistance