About This Role
Leading the design, development, enhancement, and support of enterprise ServiceNow solutions is the core of this role. The ServiceNow Lead Developer will provide technical leadership across multiple workstreams, including ITSM, CMDB/CSDM, Finance, Master Data Management (MDM), SPM, and custom applications, while ensuring adherence to platform best practices, architecture standards, and governance processes. This position suits an experienced professional who combines strong hands-on development expertise with technical leadership capabilities, mentoring developers and driving solution quality across the platform.
Responsibilities
- Lead design and development activities across ServiceNow modules and custom applications
- Provide technical guidance and code reviews for development teams
- Define and enforce development standards, coding best practices, and platform governance
- Collaborate with Enterprise Architecture, Product Owners, Business Analysts, and Platform Teams
- Support release planning, deployment activities, and platform upgrades
- Design, document and develop solutions within ITSM (Incident, Change, Problem, Service Catalog, Request Management, Knowledge Management), CMDB and CSDM, Finance applications, Master Data Management applications, and custom scoped applications
- Develop workflows, Flow Designer automations, integrations, business rules, UI Policies, UI Actions, Script Includes, and Service Portal/Employee Center components
- Design scalable data models and application architectures
- Optimize platform performance and maintain technical debt backlog
- Develop, document and maintain integrations using REST, SOAP, IntegrationHub, MID Server, and external APIs
- Support CMDB health initiatives, discovery integrations, and CSDM adoption
- Participate in platform upgrades and new feature adoption
- Provide transition to support (T2S) to ServiceNow BAU Operations team with all relevant documentations
- Translate business requirements into technical solutions
- Work directly with BC Digital and business stakeholders to define solution approaches
- Provide effort estimates and technical assessments
Requirements
- 8+ years of ServiceNow development experience
- 3+ years in a technical lead or senior developer role
- Strong expertise in ITSM, CMDB, CSDM, Service Catalog, Flow Designer, IntegrationHub, and Scoped Application Development
- Hands-on experience developing custom applications
- Strong JavaScript and ServiceNow scripting skills
- Experience with Agile delivery methodologies
Nice to have:
- Experience with Finance, MDM, HRSD, SPM, or ITOM modules
