About This Role
This role is for a ServiceNow Expert specializing in Hardware Asset Management (HAM) and Software Asset Management (SAM). The expert will configure, maintain, and optimize ServiceNow functionalities, supporting hardware and software asset lifecycle management within a large company that operates with a start-up spirit.
Responsibilities
- Configure, maintain and optimize ServiceNow HAM and SAM functionalities
- Support hardware and software asset lifecycle management
- Manage asset records, software models, licences, entitlements and related data
- Support software licence compliance, reconciliation and optimization
- Ensure alignment between Asset Management and CMDB
- Analyze and improve asset data quality
- Troubleshoot HAM/SAM-related issues
- Support ServiceNow upgrades, enhancements and integrations
- Gather technical and business requirements and translate them into ServiceNow solutions
- Prepare technical documentation and provide knowledge transfer to internal teams
Requirements
- Strong hands-on experience with ServiceNow
- Strong experience with Hardware Asset Management (HAM)
- Strong experience with Software Asset Management (SAM / SAM Pro)
- Experience with IT Asset Management (ITAM)
- Good knowledge of CMDB and Configuration Management
- Experience with hardware and software asset lifecycle processes
- Experience with software licence management, entitlements and reconciliation
- Experience working in large or complex IT environments
- Strong analytical, troubleshooting and communication skills
- Very good command of English
Nice to have:
- ServiceNow CIS-HAM
- ServiceNow CIS-SAM
- ServiceNow CSA
- ServiceNow Discovery
- ServiceNow IntegrationHub / MID Server
- ITIL certification
- ServiceNow scripting / JavaScript
- Experience in security-sensitive or mission-critical environments
About the Company
We are a large company with a start-up spirit, organized into expert knowledge Units that collaborate with each other.
