About the role
Design, develop, and implement ServiceNow ITOM modules including:
- Discovery
- Service Mapping
- Event Management
- Orchestration
- CMDB (Configuration Management Database)
- Configure and maintain MID Servers, Discovery schedules, and patterns.
- Implement and manage Service Mapping for business services and applications.
- Integrate ServiceNow with third-party monitoring tools (e.g., SolarWinds, Dynatrace, Splunk).
- Work on Event Management including alert correlation, event rules, and dashboards.
Ensure CMDB health by managing:
- Data normalization
- Data reconciliation
- CI relationships
- Develop workflows, business rules, and scripts using:
- JavaScript
- Glide APIs
- Troubleshoot and resolve issues related to ITOM modules.
- Collaborate with cross-functional teams (ITSM, SecOps, DevOps).
- Participate in upgrades, patching, and platform enhancements.
Required Skills:
Strong experience in ServiceNow ITOM modules
Hands-on with:
Discovery & Service Mapping
CMDB & CSDM model
Event Management
Knowledge of:
- REST/SOAP integrations
- MID Server setup and troubleshooting
- Cloud technologies (AWS, Azure preferred)
- Good scripting skills in JavaScript
- Understanding of ITIL processes
Preferred Qualifications:
ServiceNow Certifications:
Certified System Administrator (CSA)
Certified Implementation Specialist ITOM
Experience with:
- Cloud Discovery
- Kubernetes / Containers
- Automation & orchestration tools
Soft Skills:
- Strong problem-solving and analytical skills
- Good communication and stakeholder management
- Ability to work independently and in a team
Nice to Have:
- Exposure to DevOps tools (Jenkins, Git)
- Knowledge of AIOps / Predictive Intelligence
- Experience in large enterprise environments
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