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ServiceNow Developer CMDB / CSDM

Contactx Resource Management

RemoteFull timeMid levelPosted today
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About the role

  • Discovery Implementation & Support
  • Configure and manage ServiceNow Discovery for on-prem and cloud environments
  • Develop and maintain MID Servers, schedules, and credentials
  • Troubleshoot discovery issues (classification, identification, exploration errors)
  • Optimize discovery patterns and probes for performance and accuracy
  • Service Mapping Development
  • Design and implement top-down and tag-based Service Mapping
  • Create and maintain Business Service Maps with accurate CI relationships
  • Develop and customize patterns for application/service discovery
  • Handle complex multi-tier applications (web, app, DB layers)
  • Pattern & Probe Development
  • Build and customize Discovery Patterns, probes, and sensors
  • Work with scripting (JavaScript) for advanced pattern logic
  • Debug pattern failures using logs and ECC queue
  • CMDB Integration & Data Quality
  • Ensure discovered data aligns with CMDB standards
  • Work with Identification and Reconciliation Engine (IRE)
  • Maintain CI class models and relationships in cmdb_ci and cmdb_rel_ci
  • Improve CMDB health (completeness, correctness, compliance)
  • Cloud & Modern Infrastructure
  • Implement discovery for cloud platforms (AWS, Azure, GCP)
  • Work with containerized environments (Kubernetes, Docker) where applicable
  • Integrate with external tools (monitoring, asset systems)
  • Performance & Optimization
  • Tune discovery schedules and reduce scan time
  • Optimize MID Server performance and load balancing
  • Identify and eliminate duplicate CI creation
  • Collaboration & Support
  • Work with infrastructure, network, and application teams
  • Provide L3 support for Discovery and Service Mapping issues.

Technical Skills

  • Strong hands-on experience with ServiceNow Discovery & ServiceMapping
  • Expertise in:
  • Discovery Patterns, Probes & Sensors
  • MID Server setup and troubleshooting
  • ECC Queue debugging
  • Service Mapping (top-down & horizontal discovery)
  • Strong scripting skills (JavaScript, Glide APIs)
  • Knowledge of networking concepts (DNS, HTTP, TCP/IP, ports)
  • Experience with Linux/Windows administration basics
  • Cloud & Infra Knowledge
  • Familiarity with AWS, Azure, or GCP discovery
  • Understanding of microservices and container environments
  • CMDB Knowledge
  • Strong understanding of CMDB data model and CI relationships
  • Experience with IRE and reconciliation rules
  • Data normalization and governance practices

Location - Hyderabad,Pune,Mumbai,Bengaluru,Noida,Gurugram.

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