ServiceNow Developer

About This Role

This developer role focuses on solving client problems using the ServiceNow platform, working with a high-quality team to build innovative products. It is an opportunity to be part of a leading firm and instrumental in growth, suitable for a senior professional with expertise in ServiceNow implementation.

Responsibilities

• Perform configuration and customization of the ServiceNow system, including creation workflows
• Build service request fulfillment workflow from customer requirements including requests, request items and tasks using workflows, UI actions, client scripts, business rules, etc.
• Use scripting tools and ServiceNow functionality to automate rote tasks
• Perform integrations and process automation using Orchestration, Web Services, Soap calls, etc.
• Gather specifications from business departments and deliver a product/release that meets the needs presented
• Interpret business and functional requirements and develop technical specifications documentation
• Load, manipulate and maintain data between ServiceNow and other systems as needed
• Work with business liaison to generate dashboards, home pages, performance analytics data collectors and reports as needed
• Analyze and fully understand user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow releases
• Perform system and integration testing with sample and live data

Requirements

• College degree in a related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
• Approximately 7 to 12 years of experience in a development role, exhibiting a progression of increasingly complex job responsibilities
• ServiceNow CSA certification plus any CIS is mandatory
• Implementation experience on any of the following applications: FSO & Custom Scope, HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM, Service Portal, Agentic AI, Gen AI, SPM, UI Builder
• Implementation experience on Performance Analytics
• Authentication protocols such as Active Directory / LDAP or SiteMinder federation / Azure
• Disciplined Agile Delivery software release build/deploy processes
• Integrating with internal and external applications and systems
• JavaScript, HTML, Angular JS and good web design practices
• Service Portal implementation experience
• Knowledge of digital technologies like Machine learning, AI, IOT, Blockchain

Nice to have:

• ITIL foundations certification
• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories