About This Role
This role is for a ServiceNow Senior Developer/Technical Consultant with mandatory independent visa certification, specializing in various ServiceNow modules. The position involves leading implementation projects, understanding customer requirements, and providing technical guidance to a team.
Responsibilities
- Review requirements for accurate estimation
- Lead at least a couple of implementation projects in ITSM / ITAM / ITOM / CSM / FSM area
- Lead one complete implementation lifecycle for ServiceNow
- Deploy ServiceNow, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities
- Review, proactively analyze, and resolve application issues
- Mentor and share technical knowledge/guidance with the team
- Handle customer meetings and provide weekly/monthly reports for customer and client management
- Orchestrate customer requirements/needs, solutions, customer responsibilities, risks, challenges, and impacts
- Manage the project team and members
- Participate and provide feedback during planning meetings (i.e., pre-iteration and retrospectives)
Requirements
- Independent Visa Certification is Mandatory (ITSM / ITAM / ITOM / CSM / FSM (CSA, CAD))
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) for 1 module or more
- Experience as a Technical Lead
- Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
- Understanding customer business requirements and converting them to functional requirements
- Expertise in ServiceNow deployments, ITSM / ITAM / ITOM / CSM / FSM migrations, consolidations, upgrades, integration with other third-party tools, Orchestration, operational activities, Project Management expertise
- Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
- Certified with ServiceNow Systems Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
- Good knowledge in Agile/Scrum methodology
- Good communication skills
- Excellent team management skills
Nice to have:
- Experience in ServiceNow custom application design and development
- Ability to evaluate tool stability and performance and provide recommendations
- Knowledge on new ServiceNow modules (HRSD, SecOps, GRC, SPM, etc.)
- ServiceNow Implementation Specialist Certification
