About This Role
This ServiceNow Developer role focuses on developing and implementing new functionalities, as well as maintaining and enhancing existing applications on the ServiceNow platform. The position involves ensuring the stability and reliability of ServiceNow instances and supporting users in an international environment.
Responsibilities
- Develop and implement new functionalities on the ServiceNow platform to support specific projects and business requirements
- Maintain and enhance existing ServiceNow applications and functionalities
- Perform maintenance activities and manage platform configurations and instance settings
- Ensure the stability, availability and operational reliability of ServiceNow instances
- Develop and maintain IT Service Management (ITSM) applications, including incident, problem and change management, as well as service catalogues
- Support the development and maintenance of end-user portals, access interfaces and business-specific applications
- Develop and maintain ticketing solutions and other applications supporting business processes
- Integrate ServiceNow with other systems and applications using REST APIs
- Apply JavaScript and relevant web technologies to customise and extend platform functionalities
- Provide technical support and assist users in resolving platform-related issues
- Contribute to continuous improvement initiatives, following development standards and best practices
Requirements
- 3 to 6 years of professional experience in software development, application maintenance, ServiceNow development or a related technical field
- Knowledge of ServiceNow, with previous experience considered an advantage (training on the platform will be provided)
- Confirmed knowledge of JavaScript
- Knowledge of REST APIs
- Familiarity with web technologies, including HTML, CSS and AngularJS
- Professional proficiency in English is mandatory
- Ability to develop and maintain applications within a service management environment
- Strong analytical and problem-solving skills
- Ability to work collaboratively with technical teams and support users in an international environment
