ServiceNow Developer

About This Role

This developer role contributes to the overall success of the Information Technology & Solutions (IT&S) globally, ensuring individual goals and initiatives support the team's business strategies. The position involves designing, developing, and configuring ServiceNow modules and integrating them with other enterprise systems.

Responsibilities

• Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
• Design, develop and configure ServiceNow modules such as ITSM, ITOM, ITAM, APM, and others based on business needs
• Implement workflows, business rules, and automation to streamline processes and improve user experience
• Integrate ServiceNow with other enterprise systems using technologies like REST and SOAP web services
• Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment
• Ensure projects are delivered in a timely manner honoring the allocated budget and timelines
• Create and maintain documentation on application configurations, system integrations, and process workflows
• Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals
• Stay up to date with the latest ServiceNow features and best practices to provide efficient solutions
• Make recommendations towards the development of new code or reuse of existing code
• Participate in component and data architecture design
• Monitor performance, evaluate products, and make buy vs. build recommendations
• Take part in cross-training with peers on different aspects of development
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
• Actively pursue effective and efficient operations of respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk
• Champion a high-performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment, communicating vision/values/business strategy and managing succession and development planning for the team

Requirements

• Computer Science Diploma or Degree; or related work experience
• ITIL Foundation certification or training
• At least 2 years of experience with ServiceNow modules such as ITSM, ITOM, ITAM, EA
• At least 2 years of experience with JavaScript, HTML, CSS, and good knowledge of web technologies
• Experience in developing ServiceNow integrations using REST, SOAP, Web Services, and other integration techniques
• Experience with Agile and Scrum methodologies
• Good communication skills
• Good time management skills to work on multiple assignments
• Ability to do research and development of new ways to leverage the ServiceNow platform
• Ability to troubleshoot issues independently

Nice to have:

• ServiceNow certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD)

Important Details

• Schedule: non-standard hours are a common occurrence, will require working off-hours on occasion to provide technical support

About the Company

This role ensures all activities conducted are always compliant with governing regulations, internal policies and procedures of the Bank.