About This Role
This developer role contributes to the overall success of the Information Technology & Solutions (IT&S) globally, ensuring individual goals and initiatives support the team's business strategies. The position involves designing, developing, and configuring ServiceNow modules and integrating them with other enterprise systems.
Responsibilities
- Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
- Design, develop and configure ServiceNow modules such as ITSM, ITOM, ITAM, APM, and others based on business needs
- Implement workflows, business rules, and automation to streamline processes and improve user experience
- Integrate ServiceNow with other enterprise systems using technologies like REST and SOAP web services
- Participate in the full ServiceNow implementation lifecycle, including requirement gathering, solution design, configuration, testing, and deployment
- Ensure projects are delivered in a timely manner honoring the allocated budget and timelines
- Create and maintain documentation on application configurations, system integrations, and process workflows
- Work closely with IT teams, business stakeholders, and other ServiceNow professionals to align solutions with organizational goals
- Stay up to date with the latest ServiceNow features and best practices to provide efficient solutions
- Make recommendations towards the development of new code or reuse of existing code
- Participate in component and data architecture design
- Monitor performance, evaluate products, and make buy vs. build recommendations
- Take part in cross-training with peers on different aspects of development
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- Actively pursue effective and efficient operations of respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk
- Champion a high-performance environment and implement a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment, communicating vision/values/business strategy and managing succession and development planning for the team
Requirements
- Computer Science Diploma or Degree; or related work experience
- ITIL Foundation certification or training
- At least 2 years of experience with ServiceNow modules such as ITSM, ITOM, ITAM, EA
- At least 2 years of experience with JavaScript, HTML, CSS, and good knowledge of web technologies
