ServiceNow Developer

About This Role

This highly technical, delivery-focused role involves owning the day-to-day configuration, development, and support of the company's ServiceNow instance. The developer will work across ITSM and HRSD, extending the platform through custom development and third-party integrations. The role suits someone who enjoys building, troubleshooting, and continuously improving a mission-critical enterprise platform.

Responsibilities

• Develop and configure ServiceNow: Build and maintain applications, catalog items, record producers, workflows, Business Rules, Client Scripts, UI Policies, Script Includes, UI Actions, and other platform components
• Build integrations: Design, develop, and troubleshoot integrations between ServiceNow and third-party systems using REST/SOAP APIs, OAuth, webhooks, Integration Hub, MCP, and iPaaS platforms such as Workato
• Maintain and optimize the platform: Monitor platform health, troubleshoot performance issues, optimize scripts and flows, and ensure solutions remain scalable and maintainable
• Support ServiceNow applications like ITSM & HRSD: Help deliver and improve Incident, Problem, Change, Request, and HR-related workflows and automations
• Manage access and security: Administer roles, ACLs, permissions, and other platform access controls in line with security and audit requirements
• Resolve complex issues: Act as an escalation point for platform-level incidents, perform root cause analysis, and coordinate with infrastructure, security, vendors, and other technical teams when issues span multiple systems
• Deliver enhancements and projects: Partner with stakeholders to gather requirements, prioritize the backlog, design solutions, and take work through development, testing, deployment, and post-launch support
• Drive platform consistency: Establish reusable development patterns and standards for workflows, notifications, approvals, documentation, and user experiences
• Support upgrades and releases: Evaluate new ServiceNow releases, test upgrades, remediate breaking changes, and adopt relevant new platform capabilities
• Document and enable: Maintain technical documentation, runbooks, integration documentation, and user procedures, and provide support or training when needed

Requirements

• Hands-on experience developing and administering ServiceNow, ideally across ITSM and/or HRSD
• Strong JavaScript skills, including ServiceNow scripting APIs such as GlideRecord and GlideAjax
• Experience with Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Service Catalog development
• Experience designing and troubleshooting REST/SOAP integrations, OAuth, webhooks, and enterprise integrations
• Strong understanding of ITSM processes and how they translate into ServiceNow solutions
• Ability to independently troubleshoot complex issues across ServiceNow and connected systems
• Strong problem-solving, communication, and documentation skills
• Experience working with stakeholders to translate business requirements into scalable technical solutions
• Comfortable managing multiple priorities in a fast-paced environment

Nice to have:

• Experience with HRSD, ITOM, Workday, or identity/HR platforms
• Experience with ServiceNow AI/GenAI capabilities, including Now Assist
• Experience with MCP (Model Context Protocol) and MCP-enabled tools or workflows
• Experience with Service Portal, custom widgets, HTML, and CSS
• Experience with Workato or other iPaaS platforms
• ServiceNow CSA or CAD, or ITIL 4 Foundation certification

Benefits

• Flexible work environment
• Culture that celebrates performance
• Chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
• Career-defining opportunities
• Flexible paid time off and remote work policies
• Equity options
• Contributions to your pension plan
• Training opportunities to grow your skills and career
• Health and wellness credit
• Time off to volunteer and give back to your community
• Interest groups, employee-led networks, social committees to sponsored sports teams
• Computer purchase program to get your personal Macbook
• Enhanced parental leave to support growing families
• Medical, dental, wellness, life and disability insurance
• RRSP plan and match

About the Company

Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Its cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.