About This Role
This technical consulting role combines application development, platform configuration, integrations, workflow automation, and solution design for customer projects across the ServiceNow platform. The role offers exposure to multiple customer environments, with a particular focus on IT Service Management (ITSM), Customer Service Management (CSM), Facilities Service Management, and Workplace Service Delivery. You will work with customer stakeholders and technical teams to turn business requirements into scalable, maintainable ServiceNow solutions.
Responsibilities
- Design, configure, and develop ServiceNow applications, workflows, and platform components
- Configure Business Rules, Client Scripts, Script Includes, UI Policies, access controls, and other platform functionality
- Develop automated workflows, approvals, and subflows using Flow Designer and IntegrationHub
- Configure ITSM processes, including Incident, Problem, Change, Request, Knowledge, and Service Level Management
- Implement and enhance CSM functionality, including case management, assignment rules, escalations, and customer-facing portals
- Support Workplace Service Delivery and Facilities Service Management solutions, including workplace requests, facilities cases, employee services, and room or desk reservations
- Develop Service Catalog items, Record Producers, Variable Sets, Service Portal components, and UI Builder experiences
- Build and maintain REST/SOAP integrations, data imports, Import Sets, and Transform Maps
- Support CMDB and CSDM implementation, data quality, identification and reconciliation, and CMDB Health
- Participate in requirements workshops, solution design, testing, deployment, upgrades, and technical documentation
- Troubleshoot platform issues, deliver knowledge-transfer sessions, and support continuous improvement
- Work with customers and internal teams to ensure solutions follow ServiceNow development standards and platform best practices
Requirements
- Professional hands-on experience configuring and developing on the ServiceNow platform
- Practical experience with both ITSM and CSM
- Experience with Service Catalog, Request Management, Flow Designer, and workflow automation
- Experience creating Record Producers, Variable Sets, notifications, reports, and dashboards
- Experience with Service Portal and/or UI Builder
- Experience developing REST or SOAP integrations and working with Import Sets and Transform Maps
- Understanding of CMDB, CSDM, identification and reconciliation concepts
- Strong JavaScript and knowledge of server-side and client-side ServiceNow development
- Experience gathering requirements and translating them into technical solutions
