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ServiceNow Business Analyst - ITSM/CSM

Contactx Resource Management

RemoteFull timeMid levelPosted today
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About the role

  • 5+ years of hands-on ServiceNow experience.
  • Strong expertise in two or more ServiceNow modules:
  • ITSM (Incident, Problem, Change, Request)
  • ITOM (Discovery, Service Mapping, Event Management)
  • ITAM / SAM
  • IRM / GRC (preferred)
  • HRSD / CSM (good to have)
  • Strong scripting skills: JavaScript, Glide API, Business Rules, Script Includes.
  • Experience with Flow Designer, Workflows, UI Policies, Client Scripts.
  • Hands-on experience with ServiceNow integrations and CMDB.
  • Strong understanding of ServiceNow architecture and data model.

Certifications

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Implementation Specialist (CIS ITSM/ITOM/IRM, etc.)
  • ServiceNow Certified Application Developer (CAD)

Nice to Have

  • Experience with ServiceNow upgrades and platform performance tuning.
  • Exposure to DevOps, CI/CD, and Automated Test Framework (ATF).
  • Experience in global enterprise environments.

Location - Mumbai,Bengaluru,Pune,Hyderabad.

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