About the role
Duration: 12-Month Contract
Location: Remote - Canada
Client: Financial Industry - Federal
Security: Enhanced Reliability Clearance eligibility required - minimum 5 years of residency in Canada
Job Overview
We are seeking an experienced ServiceNow Architect to design, develop, integrate, and enhance enterprise ServiceNow solutions within a large banking environment. The role will work across multiple ServiceNow product lines, translating business requirements into scalable technical solutions while supporting development, integrations, testing, releases, and platform governance.
Responsibilities
- Design, configure, develop, test, and deploy ServiceNow applications and enhancements
- Translate business requirements into epics, user stories, technical designs, and development tasks
- Develop workflows, Flow Designer solutions, service catalogs, forms, business rules, client scripts, ACLs, portals, dashboards, and reports
- Design and support REST/SOAP API integrations with internal and third-party systems
- Troubleshoot platform issues and perform root cause analysis
- Support testing, releases, change management, deployment validation, and rollback planning
- Maintain technical documentation and ensure adherence to ServiceNow development and governance standards
- Collaborate with business, technical, vendor, and project stakeholders throughout Agile delivery
Requirements - Must-Have
- 5+ years of recent ServiceNow development/delivery experience within complex enterprise environments
- 3+ years working across ServiceNow modules such as ITSM, ITOM, CMDB, SAM Pro, SecOps, HRSD, SPM/ITBM, BCM, or Crisis Management
- Strong hands-on experience with JavaScript, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, REST/SOAP APIs, Import Sets and Transform Maps
- Strong experience with ServiceNow integrations, workflows, automation, troubleshooting, and platform configuration
- Experience translating requirements into technical designs and Agile user stories
- Knowledge of ITIL, Agile delivery, release management, and ServiceNow platform governance
- Must meet Enhanced Reliability Clearance eligibility, including 5 years of residency in Canada
Nice-to-Have
- Experience within banking, financial services, or highly regulated environments
- Experience with ServiceNow AI Control Tower and custom enterprise applications
- ServiceNow certifications such as CSA, CIS, CAD, or CTA
Please note this is for a contract position with one of our clients and not a fulltime employment role with Kyndryl Canada
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