About This Role
Leading the configuration, implementation, and maintenance of ServiceNow solutions is the core of the ServiceNow Architect role. This position suits a candidate with extensive experience in ITOM and CMDB architecture, who can effectively manage integrations and ensure platform security and compliance.
Responsibilities
- Lead the configuration, implementation, and maintenance of ServiceNow Discovery, Service Mapping, and Event Management across cloud and on-premises infrastructure.
- Design, build, and optimize the Configuration Management Database (CMDB) health dashboards, data certification schedules, and reconciliation rules to ensure data accuracy and compliance.
- Architect, build, and maintain deep bi-directional integrations between ServiceNow ITOM and third-party observability/monitoring platforms (e.g., Dynatrace, Datadog, Splunk, New Relic, AppDynamics, Grafana).
- Configure event rules, correlation rules, alert profiles, and automated remediation workflows (via Flow Designer/IntegrationHub) to translate system alerts into actionable incidents.
- Write advanced, highly efficient JavaScript, Script Includes, Business Rules, UI Actions, and custom patterns for complex discovery and integration scenarios.
- Manage Access Control Lists (ACLs), secure credential configurations within the MID Server architecture, and enforce platform development best practices.
- Act as the subject matter expert (SME) during architecture reviews, mentor junior developers, and translate complex business requirements into scalable technical solutions.
Requirements
- 7 to 8 years of core hands-on development and implementation experience within the ServiceNow platform.
- Proven track record of successfully delivering end-to-end ServiceNow ITOM implementations, with deep mastery over Service Mapping, Discovery, Event Management, and the Common Service Data Model (CSDM) framework.
- Practical experience consuming data streams, payloads, and webhooks from major enterprise observability technologies to drive event to-alert mapping.
- Exceptional proficiency in server-side/client-side JavaScript, JSON, REST/SOAP APIs, OAuth, and custom MID server script includes.
- Strong foundation in networking, cloud computing (AWS, Azure, or GCP), containerization (Kubernetes, Docker), operating systems (Linux/Windows), and storage arrays to correctly build discovery patterns.
- Excellent problem-solving capabilities, clear communication, and the ability to influence technical decisions across cross-functional infrastructure teams.
Nice to have:
- ITIL v4 Foundation or Managing Professional certification.
- Industry certifications in specific observability platforms or cloud environments (e.g., AWS Certified SysOps Administrator, Datadog/Dynatrace certifications).
Benefits
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist Discovery (CIS-Discovery)
- ServiceNow Certified Implementation Specialist Event Management (CIS-EM) or Service Mapping (CIS-SM)
Important Details
- Application deadline: Not specified
Application Process
- Submit your application through the designated platform.
About the Company
No information about the company was provided.
