About This Role
Leading platform architecture, enterprise integrations, and governance to deliver scalable and high-performing ServiceNow solutions is the core of this role. The ServiceNow Architect will own the end-to-end solution architecture across various ServiceNow product lines and ensure the platform's long-term health through robust technical designs.
Responsibilities
- Own the end-to-end solution architecture across ServiceNow product lines (ITSM, ITOM, ITBM/SPM, HRSD, CSM, SecOps, as applicable).
- Define platform standards, design patterns, data models, and governance to ensure scalability, performance, security, and maintainability.
- Translate business requirements into robust technical designs and make build-vs-configure decisions that protect long-term platform health.
- Architect and oversee integrations between ServiceNow and enterprise systems (ERP, CMDB sources, HRIS, identity/SSO, monitoring, and third-party APIs).
- Design integration solutions using Integration Hub, REST/SOAP web services, MID Servers, event-driven patterns, and data-import strategies.
- Establish integration governance, error-handling, reconciliation, and security standards; ensure reliable, auditable data flows across the enterprise.
- Lead CMDB/CSDM design and data integrity strategy across integrated sources.
- Lead and mentor a team of ServiceNow developers, admins, and consultants; set technical direction and uphold quality through design and code reviews.
- Own delivery quality across the SDLC — estimation, sprint planning, technical standards, and release management.
- Coach team members, grow platform capability, and manage technical dependencies across cross-functional stakeholders.
- Partner with product owners, business leaders, and vendors to align the platform roadmap with organizational priorities.
- Chair the ServiceNow technical governance/CAB function; manage upgrades, technical debt, and instance strategy.
- Advise leadership on platform strategy, licensing implications, and emerging ServiceNow capabilities (including AI/Now Assist where relevant).
Requirements
- Bachelor's degree in computer science or IT or degree in a relevant field.
- 10+ years in enterprise IT, with 5+ years architecting and delivering ServiceNow solutions at scale.
- Demonstrated experience designing and delivering complex enterprise integrations with ServiceNow (Integration Hub, REST/SOAP, MID Server, web services, event/messaging patterns).
- Proven experience leading technical teams and owning delivery quality across multiple concurrent workstreams.
- Deep expertise in the ServiceNow platform: scripting (JavaScript, Glide), Flow Designer, Service Portal, ACLs/security, CMDB/CSDM, and performance optimization.
