ServiceNow Administrator

Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field from an accredited college or university (relevant experience may be considered in lieu of a degree)
• 2+ years of hands-on experience administering the ServiceNow platform in a structured service delivery environment
• Demonstrated experience performing ServiceNow user management, access control configuration, module administration, and platform maintenance activities
• ServiceNow Certified System Administrator (CSA) certification or demonstrated progress toward obtaining certification within 6 months of hire
• Strong communication skills in English – both written and oral
• Demonstrated hands-on proficiency in ServiceNow platform administration
• Working knowledge of ServiceNow module configuration and maintenance, including Incident Management, Request Management, Problem Management, Knowledge Management, and Service Catalog
• Familiarity with ServiceNow workflows, Flow Designer, and notification configuration
• Proficiency in ServiceNow reporting and dashboard configuration for SLA monitoring and call center performance visibility
• Strong understanding of IT service management principles and ITIL frameworks
• Demonstrated ability to troubleshoot and resolve ServiceNow platform issues, access problems, and configuration errors independently and in a timely manner
• Experience managing ServiceNow update sets, data imports, and configuration migrations between platform environments
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and remote collaboration tools such as Microsoft Teams and SharePoint
• Demonstrated ability to manage multiple administrative priorities simultaneously, maintain accurate documentation, and meet deadlines in a remote, fast-paced operational environment
• Ability to obtain and maintain a government security clearance as required

Nice to have:

• Prior experience supporting ServiceNow administration within a federal government contracting environment
• Experience supporting ServiceNow administration for a call center, service desk, or IT managed services program
• Experience working in a fully remote IT service delivery environment
• Active government security clearance (Secret or higher)
• ServiceNow Certified System Administrator (CSA) certification
• ServiceNow Certified Application Developer (CAD) certification or demonstrated foundational ServiceNow development skills including JavaScript and Glide API
• ITIL Foundation certification or higher (ITIL Intermediate or ITIL 4 Managing Professional)
• Familiarity with ServiceNow Integration Hub, REST/SOAP API configurations, and MID Server administration
• Familiarity with ServiceNow IT Operations Management (ITOM) or IT Asset Management (ITAM) modules
• Experience supporting ServiceNow platform upgrades, patch management, and release management activities
• Familiarity with federal IT security frameworks and compliance requirements such as NIST, FedRAMP, or FISMA
• Basic familiarity with HTML, CSS, or JavaScript as they relate to ServiceNow portal configuration and basic platform customization
• Experience with Agile or DevOps methodologies as applied to ServiceNow platform administration and release coordination activities
• Experience supporting ServiceNow Virtual Agent configuration or AI-driven platform features
• Knowledge of ServiceNow Performance Analytics and advanced reporting capabilities

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Paid parental leave
• Life and disability insurance
• Flexible spending accounts
• Commuter benefits
• Tuition reimbursement

About the Company

Koniag Services Inc., a Koniag Government Services company, supports the values and traditions of its native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, it applies proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. Koniag Government Services enables successful mission outcomes for customers through solution-oriented business partnerships and a commitment to exceptional service delivery, ensuring long-term success with a continuous improvement approach while balancing the collective interests of customers, employees, and native communities.

Headquarters

Nashville, TN

Open jobs

11

Website

koniag-gs.com