About the role
Experience:
4+ years of ServiceNow Admin experience
Job Description:
Skillset Required:
- ServiceNow Platform: ITSM, ITOM, CMDB, CSDM, Discovery, Service Mapping
- Technical Skills: Javascript, REST/SOAP APIs, MID Server
- Architectural skills: Solution Architecture, Platform Governance, Integration Architecture
- Operational skills: AMS Governance, Incident, Problem, Change, Release Management
Roles & Responsibilities:
- Provide L2/L3 support for ServiceNow platform incidents, problems, service requests, and defects.
- Perform root cause analysis and implement permanent fixes for recurring issues.
- Design, configure, and develop ServiceNow solutions using platform best practices.
- Develop Business Rules, Script Includes, UI Actions, Client Scripts, Catalog Items, Flows, and Workflows.
- Build and maintain integrations using REST APIs, SOAP APIs, IntegrationHub, MID Servers, Import Sets, and Transform Maps.
- Support ServiceNow upgrades, plugin implementations, patch deployments, and technical validations.
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