About This Role
This role involves designing and overseeing enterprise-scale ServiceNow solutions, ensuring they align with business objectives and technology roadmaps. It suits an experienced ServiceNow architect who can lead technical discovery sessions and translate business requirements into comprehensive solution architectures.
Responsibilities
- Design and oversee enterprise-scale ServiceNow solutions aligned with business objectives and technology roadmaps
- Lead technical discovery sessions and translate business requirements into comprehensive solution architectures and technical specifications
- Define and maintain ServiceNow architectural standards, patterns, governance frameworks, development standards, and coding best practices
- Design and oversee integrations between ServiceNow modules and other enterprise systems
- Provide technical leadership and mentorship to development teams throughout the solution lifecycle and act as an escalation point for complex technical challenges
- Conduct technical reviews and provide guidance to ensure solution quality, scalability, security, and maintainability
- Lead technical delivery across multiple concurrent ServiceNow projects while ensuring consistent architectural approaches
- Collaborate with business stakeholders, project managers, business analysts, development teams, and vendors to ensure successful solution delivery
- Communicate technical concepts to non-technical audiences and provide technical expertise during client presentations
- Identify and mitigate technical risks and advise leadership on ServiceNow platform capabilities, technical direction, and roadmap planning
Requirements
- 8+ years of experience in IT Service Management and enterprise architecture
- 5+ years of hands-on experience implementing and customizing ServiceNow solutions
- Expert-level knowledge of ServiceNow platform capabilities, limitations, and best practices
- Proven experience architecting complex, multi-instance ServiceNow environments
- Experience designing enterprise-scale ServiceNow implementations with complex integration requirements
- Strong understanding of web services, REST/SOAP APIs, and middleware technologies
- Experience managing technical delivery across multiple concurrent projects
- Experience with Agile/Scrum methodologies and project management frameworks
- Strong understanding of enterprise architecture principles, standards, patterns, and governance
- Experience designing and overseeing integrations between ServiceNow modules and external systems
- Strong communication and presentation skills, including the ability to explain complex technical concepts to non-technical stakeholders
