About the role
Job description:
Answers phones and emails, schedules and confirms appointments, and inputs customer data into company systems. Organizes workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments. Manages department schedule by maintaining calendars for department personnel and arranging meetings, conferences, teleconferences, and travel. Completes requests by greeting customers, in person or on the telephone, and answering or referring inquiries. Maintains customer confidence and protects operations by keeping information confidential. Keeps equipment operational by following manufacturer instructions and established procedures. Secures information by completing database backups. Provides historical reference by utilizing filing and retrieval systems.
Responsibilities: Answer phones - 2nd line of defense for calls
Book T&M jobs, order parts, or issue POs for T&M as needed.
Dispatching as needed
Ensuring parts are returned to RC in a timely manner
Need to return calls when applicable
Keep warehouse organized moving parts around - (no heavy lifting or machine operation)
Key Capabilities & Skills Needed
Process material returns, answer office phone calls to service line, book jobs for technicians
Previous dispatch experience Clear written and verbal communication skills for cross-functional collaboration.
Planning Skills
Organization and timeliness
Experience:
2 to 3+ years in dispatch & operations, administration, or a related support role.
2 years of experience in HVAC industry
Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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