About This Role
This unique hybrid role is a key pipeline for future career growth within Firestone Complete Auto Care. The Service and Sales Technician serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful individuals will learn all aspects of store operations and effectively flex between interacting with customers and efficiently completing basic vehicle service tasks.
Responsibilities
- Provide customer service, sales, and customer issue resolution (75% of time)
- Perform basic vehicle service tasks, including oil changes, tire services, and fluid checks (25% of time)
- Assist with store operations, including opening/closing, inventory, and displays, as needed
- Assist Manager or act as Manager-On-Duty in certain circumstances or to support development
- Learn all aspects of store operations and flex between front/back shop tasks
Requirements
- High School Diploma or equivalent
- Valid automobile driver's license
- Customer service and career growth mindset
- Ability to learn and perform basic vehicle service tasks
- Ability to learn and operate store systems
Nice to have:
- 2-year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset
- Previous consumer retail sales experience
- Previous automotive experience
- Previous management/supervisory experience
Benefits
- Medical, Dental and Vision coverage starting day 1
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Flexible work schedule
- 401(k) match
- On-demand pay (daily pay) program available
- Professional development resources
- Community involvement opportunities
- Supportive and engaging onboarding experience
- Opportunity to develop and grow through training and regular mentorship
- Corporate Social Responsibility activities
- Truly global, dynamic and challenging work environment
- Agility and work/life effectiveness and long-term well-being
- Effective and inclusive team
Important Details
- Employment Eligibility: If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
About the Company
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Bridgestone's larger mission is to Serve Society with Superior Quality.
