About the role
We are looking for a Service Quality & Customer Satisfaction Specialist to join a project for one of our clients in the automotive industry , supporting Customer Experience and Service Quality activities for the German market .
The role focuses on Voice of Customer (VoC), Customer Satisfaction, E-Reputation and Google Business Profile management , combining data analysis and reporting with direct collaboration with the German dealer network.
You will work closely with Quality & Customer Satisfaction teams, Quality Field teams and dealers , monitoring customer feedback and performance indicators, identifying improvement opportunities and following up on corrective actions.
Working model: Hybrid – 2 days/week on-site and 3 days/week working from home .
Location: On-site activity takes place at our client's premises in Bucharest. Please note: As the position supports the German market, fluent German is mandatory for this role. We are looking for an analytical, organized and proactive professional with:
- Fluent German – mandatory and advanced English;
- Strong Excel and PowerPoint skills;
- Good analytical, communication and stakeholder management skills;
- Ability to work independently and manage priorities effectively;
- Previous automotive industry experience is a strong advantage;
- Experience with VoC, Google Business Profile, E-Reputation, Medallia or Partoo is a plus.
Key Responsibilities
- Support Voice of Customer (VoC) and customer satisfaction activities for Sales and After-Sales;
- Analyze customer satisfaction results, KPIs and key drivers of dissatisfaction;
- Prepare and validate data, reports and presentations;
- Monitor Google Business Profiles and E-Reputation KPIs across the dealer network;
- Identify issues and work directly with dealers to ensure corrective actions are implemented;
- Collaborate with Quality teams and the German dealer network on improvement actions;
- Turn customer feedback and data into clear, actionable recommendations;
- Ensure data accuracy, timely reporting and follow-up of ongoing actions.
Main tools: Excel, PowerPoint, Teams, Medallia, Partoo and Google Business Profile.
SEGULA Technologies is a global engineering group, boosting the competitiveness of all major industrial sectors: automotive, aerospace, energy, rail, naval, life sciences, and telecoms. With a presence in more than 30 countries and 140 locations worldwide, the Group prioritizes close relationships with its clients, driven by the expertise of its 15,000 employees. As a leading engineering player putting innovation at the heart of its strategy, SEGULA Technologies manages large-scale projects, ranging from initial studies to industrialization and production. SEGULA TECHNOLOGIES is dedicated to gender balance and diversity, recognizing and recruiting talent of all backgrounds.
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